7 months ago by Joanne Tan
I was here for blood suction treatment on a weekend. When I made my way to the cashier for payment, she was rude at first and the worst thing is she caused my card to be blocked. Her first attempt was that she entered the wrong amount and she vigorously pulled out my card from the machine and did the correction for the second attempt. The second attempt was to no avail and she tried the third attempt only successful when I requested to reduce the amount to be charged. I was using a debit card and there is sufficient funds to be used until she terribly keyed in the amount and now the amount of money in my saving account is blocked. I have called to the respective bank for such matter and I was told that I have to wait for 30 days and the holding amount will be released back to the account. I am a student who works part time, how am I supposed to survive with the amount of money is now being blocked? A guy Nicholas attended to my addressed issue and he questioned me "HOW COME A DEBIT CARD CAN BE BLOCKED?" and when I asked what can you do to solve this he answered me, "I AM NOT A BANK I CAN NOT HELP YOU TO UNBLOCK". When I asked to check cctv, he said he will and then passed me to the involved cashier. The cashier apologized and hung up the call rightafter. The issue is remained unsolved and now I have to go through the trouble of dealing with the bank asking them to unblock it on a freaking weekend and there is no customer service which means I will have to wait til Monday. The apology is not accepted, I am terrifyingly disappointed with their service and will never return again.